Privacy Policy Introduction This Privacy Policy explains how Qeetaaz Chocolate collects, uses, and discloses customers' personal data in accordance with applicable laws, specifically the Saudi Personal Data Protection Regulation (SDP). We are committed to ensuring your privacy is protected and that we comply with the SDP to guarantee transparency and trust in how your data is handled. 2. Scope of Policy This policy applies to Qeetaaz Chocolate employees in the UAE, its customers, contractors, and third parties who have a direct or indirect relationship with Qeetaaz Chocolate for the purpose of processing, sharing, or retaining personal data. This policy governs all individuals in the UAE whose personal data may be processed by Qeetaaz Chocolate for legitimate purposes. 3. Definitions For the purposes of this Privacy Policy: Account: A unique account created by you or for you to access the Qeetaaz Chocolate website or parts thereof. Company: Qeetaaz Chocolate, United Arab Emirates, referred to as "the Company," "we," or "us" in this policy. Cookies: Small files placed on your computer, mobile device, or other device by a website that contain details of your browsing history on that website. Country: United Arab Emirates Device: Any device that can access the website, such as a computer, mobile phone, or tablet. Personal Data: Any data that can directly or indirectly identify an individual, including but not limited to: name, personal identification number, addresses, contact numbers, license numbers, records, personal property, bank account and credit card numbers, still or moving images of the individual, and other data of a personal nature. Website: https://www.qeetaazchocolate.com Service Provider: Any natural or legal person My data is processed on behalf of Qeetaaz Chocolate, including third-party companies or individuals employed by Qeetaaz Chocolate to facilitate the website or business operations. 4. Policy Statement 4.1. Collection and Use of Personal Data At Qeetaaz Chocolate, we value your privacy and are committed to protecting your personal data in accordance with the UAE Personal Data Protection Law. This Privacy Notice explains how we collect, use, disclose, store, and protect your personal data as part of our operations. 4.1.1. Information Collected by Qeetaaz Chocolate Kitaz Chocolate collects information about you through three main methods: Directly from customer input From third-party sources From our business partners 4.1.1. Data You Provide to Us: We collect various categories of personal data based on our relationship with you, such as: Customers • Identity Information: Your name, date of birth (without year) Contact Details: Phone number, email address, and shipping address Financial Information: Bank account details and transaction history 4.1.1.2. Tracking Technologies and Cookies Qeetaaz Chocolate's web services may automatically collect information about how you and your device interact with the service, including: Device Details: Browser type, version, operating system, installed software, mobile platform, and device address Usage Data: Features used, page link click flow data Timestamps, bookmark/exit pages, and search terms used Location Data: For location-aware services, information about the region, city, or town where your device is located to provide relevant content 4.1. 2. For What Purposes Do We Use Your Personal Data? Depending on your interactions with Qeetaaz Chocolate, we may use your personal data for the following purposes: Employment purposes Order management Business activities: Contacts, invoicing, sales invoices, product deliveries, order processing, payment for goods/services, permitted marketing activities, and supplier eligibility verification Website and business operation: Maintaining and ensuring the proper functioning of our website and business Legal compliance: Resolving disputes, enforcing agreements, and complying with applicable laws and regulations Communications: Communicating with you via email, phone calls, text messages, or other means regarding updates, security updates, or communications related to products or services Disclosure/Sharing of Your Information Qeetaaz Chocolate may disclose your personal data in the following circumstances: With your consent: We may disclose your personal data with your explicit consent for purposes not mentioned here Compliance and Obligations Legal: To comply with applicable laws or legal processes, or to investigate issues such as fraud or security concerns. With service providers: We may share your personal data with service providers to monitor, analyze, and improve our services. International Data Transfers We do not store, process, or transfer your personal data outside the UAE. Should the need arise to transfer data internationally in the future, we will ensure that this is done in accordance with the requirements of the UAE Personal Data Protection Law, including the implementation of appropriate safeguards. Data Retention We retain your personal data until it is anonymized or destroyed when necessary to provide the service, complete the requested transactions, or for other essential purposes, including compliance with legal obligations. Personal data that is no longer necessary will be securely destroyed in accordance with our internal policies. Usage data is generally retained for a shorter period unless its retention is legally required or necessary. Data Deletion When the purpose for which your personal data was stored has ended, Kitaz Chocolate will securely destroy or anonymize it, in accordance with applicable laws. If you request the deletion of your personal data before this period, please contact us using the details below. Personal data will be securely destroyed through methods such as encryption, deletion, or anonymization, in line with industry best practices. Data Security We have implemented appropriate technical, physical, and administrative measures to protect and secure your personal data. These measures include encryption, access controls, and audit logs to ensure your data is protected against unauthorized access, alteration, or destruction. We continuously monitor our systems to ensure the security of your data. Your Rights As the owner of your personal data under applicable law, you have the following rights as defined in the Personal Data Protection Regulation: The right to know: To know the purpose and justification for the collection of your personal data. The right to access: To request access to your personal data and obtain a clear and complete copy thereof. The right to rectification: To request the correction, completion, or updating of your personal data. The right to erasure: To request the deletion of your personal data, subject to legal provisions. The right to object: You can object to the processing of your personal data for marketing or legitimate interests, in accordance with the Personal Data Protection Regulation. The right to data portability: To request a copy of your personal data in a structured, commonly used, and machine-readable format for transfer to another data controller. 5. Personal Data Protection Officer You can contact our Personal Data Protection Officer to exercise your rights or for any inquiries regarding your personal data at: Phone number: 0561219006 Email: Orders@qeetaazchocolate.com  6. Changes to this Privacy Policy We may update this Privacy Policy periodically. Any changes will be posted on this page with the revised date. Please check this Privacy Policy periodically for updates. Changes will be effective when posted on this page. You will be notified of significant changes to this policy via email or other prominent notices.

Terms and Conditions We may update the terms and conditions below from time to time without prior notice. Therefore, we encourage our valued customers to review this page periodically. Use of the Website Visiting our website is free. It is the visitor's responsibility to make all or part of the arrangements necessary to visit our website. Prices and Availability All prices on the website include 5% VAT. We do not guarantee or warrant that the product will be available. We reserve the right to change prices, add, modify, or remove special offers from time to time as necessary. Price changes will not affect any orders already placed. If the price paid is higher than the actual price of the product, the difference will be refunded to the customer. Payment We currently accept the following payment methods: Visa and Mastercard. The customer represents that they are authorized to pay using the above payment methods. We reserve the right to refuse orders without obligation to the customer if we believe that the payment is not authorized or that the payment method is invalid. Cancellation and Refund Policy Refunds will be issued within 15 business days to the original payment method or via bank transfer. The customer must notify us within 24 hours. Exchange and Return Policy Generally, returns are only permitted in the following cases: -- Product damage due to shipping. The customer must contact us within 24 hours of receiving the shipment, providing details of the damage via a photo sent to customer service along with the order number. This can only be done through: Email:  or via WhatsApp for websiteOrders@qeetaazchocolate.com  orders at +971561219006 -- Defective or expired product -- Product shipped to an incorrect address We cannot guarantee the immediate availability of a advertised product. Stock changes throughout the day. If the requested product is unavailable, the customer will be notified and is entitled to request a replacement or a full refund. If the customer does not respond within 24 hours, the delivery person reserves the right to cancel the order. For the safety of our customers, chocolate is a delicate product and cannot be exchanged once received. A replacement order will be issued in case of any error. The customer is not entitled to any compensation if more than 24 hours have passed since the delivery date. Custom-Made Orders The order details and specifications are the customer's responsibility, and Qeetaaz accepts no liability for any errors therein. Orders are subject to our acceptance after reviewing the information provided by the customer. We may, at our sole discretion, reject orders for reasons such as offensive language. If a customer wishes to change the order specifications due to an error on their part (for example, the name to be printed on the chocolate was entered incorrectly), they must contact customer service within 24 hours of the order date via: Email: Orders@qeetaazchocolate.com  or via WhatsApp for website orders at: +971561219006 Qeetaaz reserves the right to use a sample or image of the order in its premises, printed materials, and advertisements. Shipping and Delivery Orders are shipped via courier companies. All orders are shipped with utmost care and are kept refrigerated to ensure they arrive in the best possible condition. Generally, orders are prepared and delivered within a maximum of 5 business days. Health and Food All products are manufactured in the same environment as almonds; therefore, they may contain allergens from other nuts. Intellectual Property Rights The content of the Qeetaaz website does not grant any copyright, trademark, design, or other intellectual property rights related to the content, such as designs, logos, and image rights. This includes third-party trademarks, designs, and related intellectual property rights mentioned or displayed on this website, which are generally protected by local and international intellectual property laws and treaties. Use of the above content and materials is permitted only with our written consent.

We may update the terms and conditions below from time to time without prior notice. Therefore, we encourage our valued customers to review this page periodically. Use of the Website Visiting our website is free. It is the visitor's responsibility to make all or part of the arrangements necessary to visit our website. Prices and Availability All prices on the website include 5% VAT. We do not guarantee or warrant that the product will be available. We reserve the right to change prices, add, modify, or remove special offers from time to time as necessary. Price changes will not affect any orders already placed. If the price paid is higher than the actual price of the product, the difference will be refunded to the customer. Payment We currently accept the following payment methods: Visa and Mastercard. The customer represents that they are authorized to pay using the above payment methods. We reserve the right to refuse orders without obligation to the customer if we believe that the payment is not authorized or that the payment method is invalid. Cancellation and Refund Policy Refunds will be issued within 15 business days to the original payment method or via bank transfer. The customer must notify us within 24 hours. Exchange and Return Policy Generally, returns are only permitted in the following cases: -- Product damage due to shipping. The customer must contact us within 24 hours of receiving the shipment, providing details of the damage via a photo sent to customer service along with the order number. This can only be done through: Email:  or via WhatsApp for websiteOrders@qeetaazchocolate.com  orders at +971561219006 -- Defective or expired product -- Product shipped to an incorrect address We cannot guarantee the immediate availability of a advertised product. Stock changes throughout the day. If the requested product is unavailable, the customer will be notified and is entitled to request a replacement or a full refund. If the customer does not respond within 24 hours, the delivery person reserves the right to cancel the order. For the safety of our customers, chocolate is a delicate product and cannot be exchanged once received. A replacement order will be issued in case of any error. The customer is not entitled to any compensation if more than 24 hours have passed since the delivery date. Custom-Made Orders The order details and specifications are the customer's responsibility, and Qeetaaz accepts no liability for any errors therein. Orders are subject to our acceptance after reviewing the information provided by the customer. We may, at our sole discretion, reject orders for reasons such as offensive language. If a customer wishes to change the order specifications due to an error on their part (for example, the name to be printed on the chocolate was entered incorrectly), they must contact customer service within 24 hours of the order date via: Email: or via WhatsApp for website Orders@qeetaazchocolate.com  orders at: +971561219006 Qeetaaz reserves the right to use a sample or image of the order in its premises, printed materials, and advertisements. Shipping and Delivery Orders are shipped via courier companies. All orders are shipped with utmost care and are kept refrigerated to ensure they arrive in the best possible condition. Generally, orders are prepared and delivered within a maximum of 5 business days. Health and Food All products are manufactured in the same environment as almonds; therefore, they may contain allergens from other nuts. Intellectual Property Rights The content of the Qeetaaz website does not grant any copyright, trademark, design, or other intellectual property rights related to the content, such as designs, logos, and image rights. This includes third-party trademarks, designs, and related intellectual property rights mentioned or displayed on this website, which are generally protected by local and international intellectual property laws and treaties. Use of the above content and materials is permitted only with our written consent.